Privacy Policy

1. Introduction

Crew Linker (trading as CrewLinker, "we", "us", "our") is committed to protecting the privacy of our clients, candidates, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and business address submitted through our contact forms or enquiry pages
• Business details — company name, role, industry, and remote staffing requirements
• Candidate information — resumes, work history, qualifications, skills assessments, references, and right-to-work documentation
• Website usage data — IP address, browser type, device information, pages visited, and session duration collected through cookies and analytics tools (Google Tag Manager and Google Analytics 4)
• Communication records — emails, phone calls, and messages exchanged with us

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing remote staffing and outsourcing services to businesses across Australia and New Zealand
• Matching candidates with suitable remote roles and placement opportunities
• Responding to your enquiries and communicating about our services
• Processing payments and managing client accounts
• Improving our website, services, and user experience
• Complying with legal obligations, including workplace health and safety and employment regulations

4. Data Sharing and Disclosure

We may share your personal information with:

• Our clients, where necessary to facilitate staffing placements
• Third-party service providers who assist us in delivering our services (e.g. payment processors, IT and hosting providers)
• Professional advisers, including legal, accounting, and insurance providers
• Government authorities or regulatory bodies, where required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Cookies and Tracking

Our website uses cookies and tracking technologies to understand how visitors interact with our site and to improve your experience. Specifically, we use:

• Google Tag Manager (GTM) — to manage and deploy tracking scripts on our website
• Google Analytics 4 (GA4) — to collect anonymised data about website traffic, user behaviour, and site performance
• Essential cookies — required for the basic functionality of our website

You can manage your cookie preferences through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include SSL/TLS encryption for data in transit, access controls limiting who can view personal data, secure data storage with reputable hosting providers, and regular reviews of our security practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you and request a copy
• Correction — request that we correct any inaccurate, incomplete, or outdated information
• Opt out of receiving marketing communications at any time
• Anonymity — where practicable, interact with us without identifying yourself
• Complain if you believe your privacy has been breached

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe, typically within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When your information is no longer needed, we will securely destroy or de-identify it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for the latest information on our privacy practices.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint, please contact us at:

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.